Heyliaa answers every call in under 3 seconds, 24/7, 365 days a year. It identifies the caller, understands their request, books appointments, and routes urgent matters to your team. No hold music. No voicemail. No missed revenue.
ARVO, our fax triage agent, reads incoming faxes and referrals, classifies them by type and urgency, extracts key data, and routes them to the right provider queue automatically. No more manual sorting through stacks of paper.
During peak hours when your front desk is overwhelmed, Heyliaa absorbs the queue. It handles confirmations, rescheduling, cancellations, and clinic-hours inquiries in parallel so staff can focus on patients in the waiting room.
Heyliaa collects patient information before their first visit, including demographics, insurance, and medical history, then syncs it directly to your EMR. No clipboards. No manual data entry. Patients arrive ready, and your team saves hours every week.
15-minute call to understand your clinic's workflows and pain points
We configure Heyliaa for your EMR, scripts, and routing preferences
Start with one workflow at one location. See results within days
Review dashboards, tune performance, expand to more workflows
CONNECTED CLINIC OPERATIONS
Front-desk work rarely happens in isolation. A missed call can become an unfilled appointment, an incomplete intake form, or a referral that waits in a fax queue. Heyliaa connects these administrative steps so information can move from the first conversation to scheduling, intake, referral handling, and follow-up without forcing staff to repeat the same work.
Heyliaa can answer routine calls around the clock, respond to common clinic questions, collect the reason for the call, and follow clinic-defined routing rules. Requests that require clinical judgment or fall outside the approved workflow are transferred to the appropriate staff member.
The scheduling agent works with availability, appointment types, provider preferences, and the operating rules your clinic approves. It can support booking, rescheduling, cancellations, confirmations, and reminders while keeping staff in control of exceptions.
Fax and referral automation helps classify incoming documents, extract relevant administrative details, and route items to the right queue for review. Patient intake can collect required information before the visit and flag missing fields for follow-up.
Clinics do not need to replace every process at once. A team can begin with call answering, scheduling, intake, or fax handling, then add other agents as its needs grow. Heyliaa is designed to connect with existing EMR, EHR, CRM, phone, and calendar systems so teams can improve administrative capacity without asking patients or staff to learn an entirely separate front desk.
Every implementation begins with the clinic’s own scripts, escalation paths, hours, appointment rules, and review requirements. That keeps automation focused on repetitive administrative work while clinical decisions and patient-safety judgments remain with qualified people.