Heyliaa

AI-powered clinic operations, built for healthcare

From answering calls to triaging faxes, scheduling appointments, and collecting patient intake, Heyliaa handles the operational load so your team can focus on care.

Never miss a patient call again

Heyliaa answers every call in under 3 seconds, 24/7, 365 days a year. It identifies the caller, understands their request, books appointments, and routes urgent matters to your team. No hold music. No voicemail. No missed revenue.

  • Answers calls after hours, weekends, and holidays
  • Books appointments directly into your EMR calendar
  • Sends SMS confirmations to patients automatically
  • Escalates clinical or urgent calls to on-call staff
  • Supports 10+ languages for diverse patient populations
  • Responds in ~600ms with natural, human-like voice
< 3s
Average pickup time
After-Hours Appointment Request
1
7:43 PM
Patient calls to request a follow-up appointment
2
7:43 PM
Heyliaa answers, confirms identity and reason for call
3
7:44 PM
Available slot offered and confirmed. SMS sent to patient
4
Next AM
Appointment appears in EMR. No voicemail to check

Automate the fax pile

ARVO, our fax triage agent, reads incoming faxes and referrals, classifies them by type and urgency, extracts key data, and routes them to the right provider queue automatically. No more manual sorting through stacks of paper.

  • Classifies referrals, lab results, prescriptions, and more
  • Extracts patient demographics, urgency level, and routing details
  • Routes documents to the correct provider inbox instantly
  • Flags urgent referrals for immediate attention
  • Maintains a full audit trail for compliance review
  • Reduces referral processing time from hours to minutes
90%
Reduction in manual sorting
Specialist Referral Arrives by Fax
1
9:12 AM
Specialist referral arrives with patient history attached
2
9:12 AM
Document classified: referral type, urgency, recipient identified
3
9:13 AM
Routed to correct provider queue with classification summary
4
Logged
Full routing record stored for compliance and audit

Scheduling that runs itself

During peak hours when your front desk is overwhelmed, Heyliaa absorbs the queue. It handles confirmations, rescheduling, cancellations, and clinic-hours inquiries in parallel so staff can focus on patients in the waiting room.

  • Handles appointment confirmations and reminders
  • Processes rescheduling and cancellation requests
  • Answers clinic hours and availability questions
  • Manages overflow during peak-volume periods
  • Escalates anything requiring clinical judgment
  • Integrates with major Canadian EMR systems
0
Calls missed during peak hours
Monday Morning Phone Overflow
1
9:00 AM
12 calls queued. Staff tied up with in-person patients
2
9:01 AM
Heyliaa absorbs the queue and handles calls in parallel
3
9:05 AM
Clinical calls flagged and escalated to staff
4
9:15 AM
All calls handled. Zero patients left waiting

Intake before they arrive

Heyliaa collects patient information before their first visit, including demographics, insurance, and medical history, then syncs it directly to your EMR. No clipboards. No manual data entry. Patients arrive ready, and your team saves hours every week.

  • Sends intake forms via SMS or chat after booking
  • Collects demographics, insurance, and medical history
  • Validates information for completeness and accuracy
  • Syncs intake data to your EMR before the visit
  • Eliminates manual data entry at the front desk
  • Reduces patient wait times on arrival
15 min
Saved per patient intake
New Patient Registration Before First Visit
1
Booked
Patient receives intake form link via SMS after booking
2
At home
Demographics, insurance, and medical history collected securely
3
Pre-visit
Intake data validated and synced to EMR for care team
4
Arrival
Patient checks in. No paperwork, no waiting

Works with the EMR systems you already use

Heyliaa integrates with Canada’s most widely-used EMR platforms out of the box.
Plexia Oscar Pro Accuro TELUS PS Suite TELUS Med Access Juno EMR InputHealth CHR QHR Accuro

Go live in 14 days, not 14 months

01

Discovery Call

15-minute call to understand your clinic's workflows and pain points

02

Configuration

We configure Heyliaa for your EMR, scripts, and routing preferences

03

Go Live

Start with one workflow at one location. See results within days

04

Monitor & Scale

Review dashboards, tune performance, expand to more workflows

Ready to see Heyliaa in your clinic?

Start with one workflow. One clinic. 30 days. No upfront commitment.