Security, privacy, and compliance are foundational to everything we build, not afterthoughts. Heyliaa is designed to meet the rigorous standards healthcare demands.
All patient data handling follows HIPAA requirements: encrypted at rest and in transit, with access controls and audit logging for every interaction.
Compliant with Canada's federal privacy legislation governing how private-sector organizations collect, use, and disclose personal information.
Ontario's health-specific privacy law. Heyliaa ensures all personal health information is handled, stored, and disclosed in accordance with PHIPA requirements.
Our infrastructure is built to meet SOC 2 Type II standards for security, availability, processing integrity, confidentiality, and privacy.
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Voice calls, fax data, and patient records are never exposed in plaintext.
Patient data is stored in Canadian data centers. We offer both Canadian and US residency options to match your compliance requirements.
Granular permissions ensure only authorized staff access specific data. Admin, provider, and staff roles with configurable access levels.
Every action is logged: calls, fax routing, data access, and configuration changes. Full traceability for compliance reviews and audits.
Secure authentication with multi-factor support. Integrate with your existing identity provider for single sign-on across your organization.
We collect only the data necessary for operation. Retention policies ensure data is not stored longer than required by your compliance framework.
Our team is happy to walk through our security architecture, share compliance documentation, or answer specific questions about data handling.