What does each interaction interrupt?
A six-minute call can also break focus, delay a family in front of the desk, and create documentation or scheduling work afterward.
Add a typical weekday at Solutions ABC. See the staff time tied up in calls and email, then estimate the opportunities that may be missed when the office is busy or closed.
A six-minute call can also break focus, delay a family in front of the desk, and create documentation or scheduling work afterward.
An unanswered inquiry may become tomorrow’s callback—or a family that books elsewhere. This estimate makes that assumption visible and editable.
Returned hours are capacity, not layoffs: more time for families, coordination, follow-up, and work that genuinely needs a person.
Use the real numbers from Solutions ABC for 30 days, compare time returned and inquiries captured, then decide whether to expand.