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Heyliaa ROI Calculator
A practical front-desk estimate

Low call volume can still
hide a meaningful
workload.

Add a typical weekday at Solutions ABC. See the staff time tied up in calls and email, then estimate the opportunities that may be missed when the office is busy or closed.

Calls, 9–5 After-hours calls Info inbox Jane scheduling
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01 · Your weekday

What reaches the front desk?

Calls received, 9–5
Average per weekday
Calls
Calls after hours
Average per weekday
Calls
Info emails received
Average per weekday
Emails
Time per interaction Include receiving, reviewing, replying, documenting, and scheduling.
Time per call
From hello to follow-up
Min
Time per email
Review and response
Min
Adjust the assumptions Make the estimate as conservative as you like. +
days
$ /hr
%
%
%
%
$
02 · Estimated impact
Include recovered bookings
Turn off for a time-savings-only view
Estimated net monthly value
$1,467
after the $200 monthly agent cost
Staff time returned
28.1 hrs
$842 in capacity
Bookings recovered
6.6
$825 estimated value
Monthly ROI
733.3%
net value ÷ $200 cost
First-year net
$15,098
after monthly fees + setup
Setup-fee payback 1.7 months
03 · How to read it

The useful question isn’t only “how many calls?”

01

What does each interaction interrupt?

A six-minute call can also break focus, delay a family in front of the desk, and create documentation or scheduling work afterward.

02

What happens outside 9–5?

An unanswered inquiry may become tomorrow’s callback—or a family that books elsewhere. This estimate makes that assumption visible and editable.

03

What could the team do instead?

Returned hours are capacity, not layoffs: more time for families, coordination, follow-up, and work that genuinely needs a person.

A low-risk starting point

Start with one workflow. Measure the difference.

Use the real numbers from Solutions ABC for 30 days, compare time returned and inquiries captured, then decide whether to expand.

Book a Free 1-1 personalized demo No obligation · 15 min session