Frequently Asked Questions
Everything you need to know
Will it give clinical advice?
No, Heyliaa does not provide clinical or medical advice. Instead, it helps guide patients to the right healthcare professional. Heyliaa focuses on handling non-clinical inquiries, appointment scheduling, and general support to ensure safe, compliant, and efficient assistance.
Can families talk to a person?
Yes. While Heyliaa can handle most routine questions and requests efficiently through automation, families always have the option to speak directly with a live receptionist or staff member. If someone prefers or requests to talk to a real person, the system can instantly transfer the call to a live representative.
What if my EMR has no API?
Heyliaa is designed to work seamlessly even if your Electronic Medical Record (EMR) system doesn’t have an API. The platform allows schedules, calendars, and other relevant data to be uploaded directly. In addition, Heyliaa can be customized to meet the specific needs of your practice, ensuring smooth functionality without requiring an API connection.
How are emergencies handled?
Heyliaa is programmed to recognize emergency situations and respond appropriately. In any critical or life-threatening scenario, it will immediately advise the caller to dial 911. If the issue appears urgent but manageable within a clinical setting, Heyliaa can transfer the call to a live person at the clinic to ensure timely human intervention. This ensures every emergency receives the right level of response without delay.
Is it multilingual?
Yes, Heyliaa is fully multilingual. It supports seamless communication in multiple languages including English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch. Users can easily interact in their preferred language, enhancing accessibility and comfort for diverse patient communities.