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Agent 04 · ARVO Fax & Referral

Turn the clinic fax pile into structured, routed work

ARVO reads incoming faxes, classifies documents, extracts routing details, and sends each item to the correct clinic queue. Your staff keeps clinical judgment while the administrative sorting happens automatically.

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HIPAA-compliant digital fax and referral automation

What this agent handles

✓ Secure cloud fax workflows with a complete audit trail
✓ Classification of referrals, lab results, prescriptions, and other documents
✓ Extraction of patient demographics and routing information
✓ Delivery to the appropriate provider or staff inbox
✓ Time-sensitive items flagged for prompt staff review

How it works

STEP 01

A fax arrives through your connected secure workflow.

STEP 02

ARVO identifies the document type and extracts the administrative details.

STEP 03

The document and structured data are routed to the correct queue for staff review.

Built for administrative work—with people in control

Heyliaa follows workflows, scripts, permissions, and escalation rules approved by your clinic. It does not diagnose, assess medical risk, determine clinical urgency, or make treatment decisions. Ambiguous requests and anything involving patient safety or clinical judgment are transferred to qualified staff.
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