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Agent 02 · Scheduling

Automated patient scheduling without the phone tag

Heyliaa’s AI scheduling assistant books, reschedules, and cancels appointments using your live availability and clinic rules. It keeps your calendar current while your staff focuses on patients.

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AI appointment scheduler for clinics

What this agent handles

✓ Automated appointment booking connected to your EMR
✓ Real-time availability with safeguards against double-booking
✓ Rescheduling, cancellations, and routine availability questions
✓ Overflow support during peak call periods
✓ Staff escalation whenever a request falls outside approved rules

How it works

STEP 01

Heyliaa receives a scheduling request by phone or digital workflow.

STEP 02

The agent checks your live calendar, visit types, provider rules, and availability.

STEP 03

It updates the booking, confirms with the patient, and records the interaction.

Built for administrative work—with people in control

Heyliaa follows workflows, scripts, permissions, and escalation rules approved by your clinic. It does not diagnose, assess medical risk, determine clinical urgency, or make treatment decisions. Ambiguous requests and anything involving patient safety or clinical judgment are transferred to qualified staff.
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Put this agent to work for your clinic.

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