Heyliaa answers every call, triages faxes and referrals, automates patient intake, and books appointments without adding front-desk workload.
Every missed call, unprocessed fax, and scheduling delay costs your clinic time, revenue, and patient trust.
Patients call after hours, during peak times, or when staff are occupied. Voicemail doesn't convert, and neither does silence.
Manual review of referrals and incoming documents delays response time and leaves staff buried in paper-based workflows.
Staff lose hours confirming appointments, rescheduling, chasing patients, and answering the same questions repeatedly.
We handle the configuration so your team can focus on care.
Link your calendar, EMR, and phone system. We support major healthcare platforms out of the box.
Set scheduling rules, escalation protocols, fax routing logic, and triage workflows with your team.
Enable Heyliaa on phone, chat, and fax channels. We test and tune live scenarios before launch.
Track bookings, response times, fax processing, and patient feedback from your dashboard.
Heyliaa orchestrates a suite of AI agents, each designed for a specific clinic workflow. Start with one, expand as you grow.
Orchestrates all clinic operations: call routing, patient flow, and workflow automation across channels.
Classifies incoming faxes, triages referrals, extracts patient data, and routes to the right queue automatically.
Automated appointment booking, rescheduling, confirmations, and reminder calls powered by intelligent rules.
Patient-facing chat for FAQs, appointment status, intake forms, and admin queries. Available 24/7.
“We get around 100 calls a day. Heyliaa is answering most of them. Only when people want to be more specific about a patient's profile do they ask to talk to a human. Apart from that, Heyliaa basically talks about everything.”
“We went through our database, looked at all the questions people were asking, and came up with 33-34 commonly asked questions. Heyliaa has been amazing. It takes calls and answers questions, and it's working fine.”
No. Heyliaa reduces repetitive workload and helps your team focus on patients and higher-value tasks. Staff remain central to clinical care. Heyliaa handles the administrative volume they can't always keep up with.
Heyliaa follows clinic-defined escalation rules and routes urgent or clinical matters to the appropriate staff member immediately. It does not make clinical decisions; those stay with your care team.
We configure Heyliaa around your current process and available integrations. During the pilot scoping call, we assess your EMR and calendar setup and design the workflow accordingly.
Yes. Fax triage is one of Heyliaa's core functions. It classifies incoming documents, extracts routing details, and sends referrals to the right queue for staff review, all without manual sorting.
Most pilots can be configured and launched within approximately 2 weeks, depending on workflow complexity and integration requirements. We handle the configuration; you focus on onboarding your team.
No. We recommend starting with one high-friction workflow first, typically after-hours calls, fax triage, or scheduling overflow. A focused start makes adoption simple and measurable before you expand.
Start with one clinic. One workflow. Clear results. No upfront commitment.