Try calling Heyliaa
Heyliaa Answers So You Don’t Have To
Picks up in seconds, gives the right answer, books the appointment, and sends it to your system.
No voicemails. No lost revenue.
Your 24/7 reception solution for medical clinics
Trusted by
What Heylia does
24/7 Coverage
Answer calls, chats, and SMS anytime
Smart Scheduling
Reduce no-shows with rules-based booking and reminders
Family-Friendly Intake
Caregiver details, school forms, and consents built in
Seamless Integration
Connect directly with your EMR/EHR and calendars.
Feature Flow
A complete workflow for patient engagement
Answer & Route
Greet, verify and direct every call or chat
Book & Reschedule
Fill waitlists and manage cancellations automatically.
Intake & Documents
Send the right forms and attach to the chart.
Remind & Follow Up
Smart reminders, pre-visit prep, and post-visit feedback
Knowledge & FAQs
Instantly answer admin questions, escalate clinical ones.
Built for Clinics
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Care team aware
Supports caregivers, guardians, and teacher contacts -
School forms
Secure requests, uploads, and sharing -
Developmental context
Capture milestones and IEP/504 notes
How it Works - Quick 4 Steps
Get started in minutes, not months
Connect
Link calendar and EMR
Configure
Set rules for scheduling and escalation
Go live
Enable phone, chat and SMS
Monitor
Track bookings, response times, and patient feedback
Why Choose Heyliaa?
See the difference automation makes
Client Voices
Security & Compliance First
Built for healthcare with trust in mind
HIPAA & PIPEDA/PHIPA aware
Full compliance with healthcare privacy regulations
Role-based access with audit trails
Secure access controls and complete activity logging
Data residency in US & Canada
Your data stays within your jurisdiction
WCAG 2.1 AA accessibility
Inclusive design for all users
Measurable Outcomes
Real results for your practice
↓ Missed calls
Capture every patient inquiry
↑ First-contact resolution
More issues solved on the first try
↓ Time-to-appointment
Faster intake and scheduling
↓ No-shows
Smart reminders that fill gaps
Bundle it with our other AI agents
Arvo
AI Scheduler
Automate scheduling,
reminders and reschedules
- Smart appointment booking
- Automated reminders
- Easy rescheduling
- Calendar Integration
Chatty
AI Chatbot
Chatbot for patient
communication & FAQs
- Instant patient responses
- FAQ automation
- Multi-channel support
- Smart conversations
Clinia
AI Co-Pilot
AI note-taker & Physician assistant for specialists
- Accurate notes
- Long, Group Sessions
- 70+ languages
- Simple mobile app
Leadyay
AI Leadbot
AI Lead Generator
for Clinics
- Smart lead capture
- Auto follow-ups
- Instant email drafts
- Campaign insights
Frequently Asked Questions
Everything you need to know
Will it give clinical advice?
No, Heyliaa does not provide clinical or medical advice. Instead, it helps guide patients to the right healthcare professional. Heyliaa focuses on handling non-clinical inquiries, appointment scheduling, and general support to ensure safe, compliant, and efficient assistance.
Can families talk to a person?
Yes. While Heyliaa can handle most routine questions and requests efficiently through automation, families always have the option to speak directly with a live receptionist or staff member. If someone prefers or requests to talk to a real person, the system can instantly transfer the call to a live representative.
What if my EMR has no API?
Heyliaa is designed to work seamlessly even if your Electronic Medical Record (EMR) system doesn’t have an API. The platform allows schedules, calendars, and other relevant data to be uploaded directly. In addition, Heyliaa can be customized to meet the specific needs of your practice, ensuring smooth functionality without requiring an API connection.
How are emergencies handled?
Heyliaa is programmed to recognize emergency situations and respond appropriately. In any critical or life-threatening scenario, it will immediately advise the caller to dial 911. If the issue appears urgent but manageable within a clinical setting, Heyliaa can transfer the call to a live person at the clinic to ensure timely human intervention. This ensures every emergency receives the right level of response without delay.
Is it multilingual?
Yes, Heyliaa is fully multilingual. It supports seamless communication in multiple languages including English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch. Users can easily interact in their preferred language, enhancing accessibility and comfort for diverse patient communities.